Lindamood-Bell Learning Processes
Privacy policy
1. Who is responsible for managing my information?
This website is owned and maintained by Lindamood-Bell Learning Processes ("we" or "us").
We are responsible for the collection and proper management of any personal information submitted about yourself, your parents/guardians, your children, other professionals involved and others ("you"). We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws ("Laws") and the terms of this Privacy Policy.
2. What information do we collect?
On our website, we may collect the following information about you:
- name, organisation, job title and contact information including email address;
- demographic information such as postcode, preferences and interests; and
- other information relevant to customer surveys and/or offers.
In relation to registration for and fulfillment of our courses and services, we may collect the following information:
- your learning history;
- any special needs or learning issues, which may include medical information such as learning disabilities which we require to be able to provide the best possible service to you, and any other medical information which you voluntarily provide to assist us in providing our service; and
- other relevant background information.
Some of this information is "sensitive personal data", as defined in the Laws, and we will process this data only with your consent.
3. What do we do with the information we gather?
We require this information to understand your needs and provide you with a better service, for example:
- from our website we collect and use information:
- to undertake service and product improvement;
- in accordance with section 10 below, to send promotional communications about new products, special offers or other information which we think you may find interesting;
- from our registration documentation:
- following receipt of your consent which would usually be on the registration form, contact the professionals you have identified to us;
- to provide the learning and educational services you have requested from us;
- for research purposes, use of anonymised data (for example to undertake comparison analysis as to the effectiveness of our services);
- with your prior consent, we may share your information for marketing purposes with our third party affiliate Gander Publishing Inc, who have a privacy policy consistent with our own;
4. Who may you share my information with?
We may:
- outsource certain services to our service providers, including payment services, in accordance with section 5; and
- disclose information about you as required by law.
5. How do you manage my information?
We may from time to time appoint other branches of our group, or third party service providers, to help us manage efficient systems within our business. Some of these systems may for operational reasons be located in countries overseas. We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.
6. Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. For example:
- We limit employee access to client information to those who have a business reason to know this information.
- We maintain policies and procedures covering the physical security of workplaces and records.
- We use technological means (such as backup files, virus detection software, encryption, firewalls, and Secured Socket Layer technology) to protect against unauthorised access or alterations to client data.
7. How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Although we use cookies, we do not store personally identifiable information in the cookie. Through our use of cookies we also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
8. How long will you hold my information for?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
9. What about links from your website?
Our website may contain links to other websites of interest, but we do not have any control over those other websites and we cannot be responsible for the protection and privacy of any information which you provide to those sites. Please look at the privacy statement applicable to the website in question.
10. What marketing information might I receive from you?
We want to communicate with you only if you want to hear from us. We would like to send you offers and promotions which we believe will be of interest to you, both from ourselves and our affiliates and partners, by email, by phone and/or by post.
If you prefer not to receive promotional information from us, you may opt out of receiving our promotional communications by following the instructions below.
Our affiliates and partners may only send you offers and promotions by email where you have consented to this. However, if you wish to opt out of receiving offers and promotions from our affiliates and partners by phone and/or post, please follow the instructions below.
To opt out, please let us know by calling +44 (0) 207 727 0660 or by posting your written request to Lindamood-Bell Learning Processes, Attn: Privacy Policy Issues, 182-184 Campden Hill Road, London, W8 7AS, United Kingdom. Please be sure to include your full name and the address (postal and email) in the same format you used when you registered with or made a purchase from us. If you ask us to remove your name and address from our promotional lists, we will maintain your contact details in our “do not contact” list to ensure that we can honour your request. Note that it may take up to 4 weeks to process your opt out request during which time you may continue to receive communications from Lindamood-Bell and/or Gander.
Except as set out above, we will not sell, distribute or lease your personal information to third parties for marketing purposes unless we have your permission to do so.
11. How can I obtain the personal data you have about me, and can I correct it?
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Lindamood-Bell at the above address or email at london.centre@lindamoodbell.com. We want to make sure that the information we hold is accurate and up-to-date. You may ask us to correct or remove information that you think is inaccurate.
12. How do we update this privacy policy?
Lindamood-Bell may change this policy from time to time by updating this page with amended terms. You should check this page from time to time to ensure that you are happy with any changes. All amended terms shall be automatically effective thirty (30) days after they are initially posted on the site.
13. Who can I contact if I have queries about this privacy policy?
Please contact us on the address or email address below if you have any questions about our privacy policy or the information we hold about you.
Lindamood-Bell Learning Processes
Registered in England under registration number FC024367
Registered office: Eardley House, 182-184 Campden Hill Road, London, W8 7AS.
Email: london.centre@lindamoodbell.com